Account Creation
To join our community of customers, click on “Create an Account” at the top of our website. Fill out the registration form by providing the required information such as your name, email address, and password. Once the information is entered, validate your registration to activate your account
Product search
Quickly find what you’re looking for by using our smart search feature: simply type the name or category of the product into the search bar at the top of each page. For more thorough exploration, our product categories are carefully organized in the navigation menu.
Shopping cart management
When viewing a product page that interests you, choose your preferences (such as size or color), indicate the desired quantity, and then press the “Add to Cart” button. The item will be added to your cart, and you can continue shopping or proceed to checkout.
To view or modify the contents of your cart, click on the shopping cart icon in the upper right corner. You can increase or decrease the quantity of a product or remove it completely if you change your mind.
Payment
We accept a variety of payment methods to facilitate your shopping experience: credit/debit cards, checks, and bank transfers. The security of your transaction is our priority, and all payment methods are secure.
Security
Yes, absolutely. We take online security seriously and have implemented advanced encryption protocols (SSL) to ensure the confidentiality and security of your personal and financial information. Look for the padlock symbol in your address bar as a sign of security.
Promotions
If you have a promotional code, you can easily apply it during the checkout process. On the cart page, before proceeding to payment, enter the code in the designated field to benefit from the discount or special offer.
Order tracking
As soon as your order is shipped, you will receive an email with a tracking link. This link will allow you to follow the journey of your package until delivery.
Assistance
If you have any issues with your order, do not hesitate to contact our dedicated support service either by WhatsApp Chat or by phone. We are available by email, phone, or directly through our site, and we are committed to resolving any issues as quickly as possible.
Returns and refunds
You have 14 days from the receipt of your order to make a return. For detailed procedure, please consult our return policy on our website.
Contact
For any questions or additional assistance, our customer service is at your disposal. You can reach us by phone, email, or by filling out our online contact form. Our team strives to respond quickly and efficiently to all your inquiries.
