Deliveries and Shipping

When will my package be shipped ?

Packages are generally dispatched within 3 days after receipt of payment and are shipped via Colissimo with insurance and a tracking number, and require a signature upon delivery. When your espadrilles are shipped, we will send you a link to track your package online.

The procedure is the same via Mondial Relay.

Shipping costs include preparation and packaging fees as well as postage costs. Preparation fees are fixed, while transportation fees vary according to the total weight of the package. We recommend grouping all your items in one order. We cannot group two separately placed orders, and shipping fees will apply to each. Your package is shipped at your own risk, but special care is taken to protect fragile objects.

The dimensions of the boxes are appropriate and your items are well-protected.

Return Policy & Return Period

For any order placed on the website www.espadrille-paries.fr, the customer has 14 days to return the product from the time of receipt of the order or the availability at the relay point.

Free Return via Mondial Relay for Metropolitan France (indicative package return period: 10 days).

Please send us an email via the contact section on www.espadrille-paries.fr, indicating the relay point and its address. We will send you a link by email to download the return label to be attached to the package.

Package the item(s) to be returned, following the instructions below.

CAUTION:

DO NOT TAPE THE SHOE BOX - PLACE THE SHOE BOX IN A CARDBOARD PACKAGE OR OTHERS.

ANY RETURNS WITH A TAPED OR DAMAGED SHOE BOX WILL BE REFUSED.

NO RETURN WILL BE ACCEPTED IF THE RETURNED ESPADRILLES HAVE BEEN VISIBLY WORN, DAMAGED OR INCOMPLETE.

Drop off the package at your relay point.

Note: only ONE free return is allowed, subsequent returns will be charged 6 euros for a refund or will be free for an exchange.

Paid Returns via the Post Office (package return period: 2 to 3 working days)

Returns via the Post Office are at your expense and must be sent to the following address:

Nicole Paries
52 rue Gambetta
64500 Saint Jean de Luz

Please notify us by email of the return. Package the espadrilles to be returned, following the instructions.

Go to your local post office.

Paid International Returns

Returns are at your expense, by the carrier of your choice, and must be sent to the following address:

Nicole Paries
52 rue Gambetta
64500 Saint Jean de Luz
FRANCE

Instructions for Refund or Size Exchange

Original packaging. All espadrilles must be returned in their original packaging and intact as they were sent to you. Espadrilles must not have been worn.

Protection of your return. Note: shoe boxes should not be used directly for shipping; they must be properly packaged.

Proof of parcel deposit. The customer must keep proof of the parcel deposit; without it, in case of loss, no refund will be made.

Packages that do not respect the above points and/or are returned with postage due by the Post Office will be systematically refused.

Refund Terms

We will proceed with your refund within 30 days of receipt of the returned package, directly to the credit card used during the payment of the order or by check.

Terms for Size or Color Exchange

You must return the item to be exchanged according to the return procedure explained above.

We accept exchanges for a change in size, color, and even model. In case of unavailability, an automatic refund will be issued.

Important: In order for your request to be processed in the best conditions and within the best delays, please send us an email via the contact section on www.espadrille-paries.fr, providing the requested information with as much accuracy as possible. The shipping of the exchange package is free for the customer (only in Metropolitan France).

Your Espadrille Pariès contact is not currently available.